Validated Industries

• Production and Distribution
• Retail Sales
• Retail Managers
• Hospitality
• Health Care
• Call Centres
• Customer Service
• Administrative Support
• Personal Services
• Convenience Stores

Our Other Assessments

	Assess Professional: Identify and develop the best candidates for management with competency, 360 and performance tools.
	Assess SalesMax Select and develop top salespeople and get their sales potential, level of sales knowledge and motivation.
	Assess Abilities: Online ability tests to measure abstract, verbal, numerical reasoning for the full range of job positions.
	PeopleCLUES: The quick and simple Big Five selection questionnaire measuring personality, cognitive ability and attitudes.
	Myers-Briggs: Develop individuals and teams in communication, leadership, conflict resolution and career management.
	Strong Interest Inventory: Matches your interest in various occupations, work and leisure activities to career paths.

Extras

• Subscribe to our Newsletter
• Ask a question
• Blog Sitemap

SELECT for Customer Service

SELECT for Customer Service is a personality-based survey designed to measure characteristics important in most customer service jobs.

Through our research with customer service jobs, we have identified several key personality characteristics that contribute to job success. SELECT for Customer Service allows you to hire associates who will:

• Work cooperatively
• Exceed customer expectations
• Foster new and repeat business

It will also help you to identify those applicants with low integrity and who are poorly suited for customer service positions.

What Does It Measure? The two central indices are Integrity and Performance. The Performance Index has been validated to predict the traits associated with successful performance on the job. The Integrity Index has been validated to predict the attitudes, personal integrity, and work ethic in relation to being effective on the job.

SELECT tests are culturally adapted and translated into multiple languages